Terms and Conditions
Exceptional South Africa Imports & Exports c.c. (trading as Exceptional Health) is a business in the South African health care sector that markets a range of Nasal and Dental complementary medicines as well as dental care products of a preventative, anti-bacterial nature (Spry, Xlear, Xylosweet, SparX). It is also the sole importer and distributor of the Baby Banana Brush range of products.
Agreement of Sale:
An agreement of sale between Exceptional Health and a customer is only valid once payment has been made and the company has received proof of payment. Until the payment is cleared by Payfast, the goods remain the property of Exceptional Health.
Subject to availability and receipt of payment, requests will be processed within 3 working days of order. Shipping details, including the Tracking number, will be confirmed by way of email. The cost of the shipping is included at checkout. You accept that in order for us to prove delivery of an order, we do not have to prove that you personally received the goods, but rather that any person at the delivery address signed for the parcel. Get more detailed delivery information here.
Additional Delivery issues to be aware of:
Whilst we pass on all customer requests to our courier company, we cannot guarantee that the driver will be able to call you before delivery or at any other time during the delivery run. Common reasons may include:
- The courier company’s franchisee may not provide this service
- The cell-phone is out of airtime or battery
- There is no reception in your area
- The driver is unaccompanied and may not have the facilities to call while driving